Toys"r"us

My experience at the centennial parkway store was amazing! I purchased a stroller, and two car chairs. The customer service agent helping us was awesome and helpful! The manager also ensured that we received all the appropriate discounts. The team was lovely, conscientious and caring. Both the sales associate and manager were the nicest of people and the man who carried the products out was also great! Thanks so much for a good experience!

** Broken belts on shopping carts ** We tried different carts and the child restraint belts were broken. Please repair the belts. We would’ve shopped longer in the store but couldn’t move inches away from baby in the cart for fear of a fall. (Not what I’d expect from a baby store.) Otherwise, a fairly well stocked & clean store.

10 Stars!!! I had made the decision to finally pull the trigger and purchase the Graco Modes Adventure Stroller while en route to Niagara with the kids, knowing that trying to get around with 2 toddlers and trying to carry around essentials with them in tow would be rather difficult without having one of these awesome wagon strollers. Was able to get some assistance right away from Brandon ( the Toy Manager from this location ) who located a new one from us in the back storage area. And while testing out the floor model, we had a wonderful little interaction with Linda who was so friendly and kind when speaking with my kids and making the passing time go by nicely and smoothly. So thank you once again Linda! Your company is so lucky to have an individual like yourself at this location. Brandon helped me check out the stroller and then went above and beyond and assisted to help me bring it out, and then remove it from the box to assemble and pack in the back of my car. His kindness, empathy, and attention to detail shined so brightly. He was also able to help me mind my kids while i was trying to figure out some small details and connections. A true gentlemen and even better human being. Truly you made my time there not only quick and efficient but seamless and a joy, instead of trying to juggle 2 little ones and dealing with any mounting frustration while putting this sucker together. I also learned that Brandon has been with the company for 19 year! I wish that your company should consider themselves so lucky and fortunate to have had you for so long and still continued to be engaged and wonderfully thoughtful after so many years. Cheers to you and the rest of your staff at this location. I’ve been in many ToysRUs’ over the decades, but this by far has been my best visit yet. I will gladly make the drive all the way from Scarborough to deal with you fine folks time and time again. True praise and recognition may not be enough but sincerely and truly, all the best and see you on the next one!

I am very pleased with the customer service at the Centennial Parkway Store. I went there before Christmas to pick up an online order. I noticed that the price of two of the items I purchased online were marked down. Esli went above and beyond and showed me how to do an online return at her desk. I really appreciated the time she took with me. Thank you Esli!

Edit: I spoke with Jodie and she was very helpful and willing to help me out. Thank you! I appreciate the response. I called another location to price adjust an item that was on sale yesterday and they were willing to do it but couldn’t find the item in stock. This location said they had the item in stock but was unwilling to price adjust. Clearly they are able to seeing as the other location was willing, but they just don’t want to. Very inconsiderate.